Shipping

Products are shipped to the delivery address given by the customer when ordering.

STEFANIE-RENOMA.com reserves the right to refuse to deliver the specific commands in group addresses such as offices, health care facilities, stays. If delivery to a collective address, the client recognizes that the duty of STEFANIE-RENOMA.com for routing the order to stop the actual delivery to the collective address in his order, even that the shipment is not received by the final recipient but by a third party.

All validated orders are shipped the next business day. Attention all orders are shipped on Friday validated the Monday or Tuesday (depending on the carrier). The delivery times indicated are target dates from the day following the validation of the order by the customer. They correspond to the processing time and delivery of products. In no case they can not be called, but in the event of unusual delay, an email will be sent.

That said, despite the care taken by STEFANIE-RENOMA.COM in preparing the package, there may be a product is missing. Similarly, after transportation of the package, one of the products may be defective.

Therefore, upon receipt of the order, the customer must verify the conformity of products received. Any anomaly concerning the delivery (missing or damaged package) must imperatively be notified AS FOLLOWS:

"DAMAGED PACKAGES" Upon receipt

"PRODUCT MISSING": LATER IN 2 DAYS OF RECEIPT.

"DEFECTIVE PRODUCT OR FAILURE": LATER IN 5 DAYS OF RECEIPT.

the registered office of LUXWAVES by registered mail.

Any claim made after this time will be rejected and will LUXWAVES from liability. STEFANIE-RENOMA.COM reserves the right to ask the customer to return the defective product. If the above conditions are met, then STEFANIE-RENOMA.COM will exchange, surrender of an asset, the repayment of (the) product (s) defective, or the return of the missing product (subject merits of the request of the buyer).

Shipping cost :

the shipping fee for an item mentioned above, delivery of other Command Additional items is free up to 5 kg. 

Free for the following countries: 
Austria, Belgium, Spain, France, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, United Kingdom.

Rest of the world: 14,99 euros
the amounts and time data can be modified at any time unilaterally by STEFANIE-RENOMA.COM. The buyer will be notified in the shortest possible time and be able to refuse if he wants this change. STEFANIE-RENOMA.COM cancel and refund the buyer the order 48h00.

Our commitments to return a product - Stefanie Renoma

On written request, within 3 days of receipt, we offer free return for France only.

For all return a single address:
RENOMA STEFANIE
129 bis Rue de la Pompe
75116 Paris
FRANCE

 

 

The carrier deadlines listed below are taken into account from the start of the parcel of our local and IN THE COUNTRY INDICATED. 
All orders validated before 13:00 are shipped the next day, orders validated from Friday are shipped on Monday. You receive a confirmation email at the time of shipment (from our premises) .3 DAYS ARE NEEDED TO ENSURE DELIVERY TO THE FOLLOWING COUNTRIES: Malta, Switzerland, United Kingdom, Sweden, Spain, Slovakia, Slovenia, Romania, Portugal , Poland, Netherlands, Luxembourg, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czech Republic, Bulgaria, Belgium, Austria.

damaged package:

We ask you not to accept and receive a damaged delivery (already opened package damaged, perforated or sealed with an adhesive tape bearing no logo Stefanie Renoma): it is imperative to refuse. Indeed, packages leaving our warehouses are still in perfect condition and in a new board, and be delivered to you in this state. If no reservation has been issued, we will not be able to take into account the possible disappearance or degradation or products delivered or to make compensation or exchange said one or more products.

NB: within 24 to 48 hours may be necessary on carrier websites before the status of the package appears. The carrier times indicated above are to be considered from the start of the parcel of our premises. All validated orders are shipped the next day, orders validated from Friday are shipped on Monday. You receive a confirmation email at the time of shipment (from our office). Note that LUXWAVES can not be responsible for any delay in delivery. 

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