Terms and Conditions

Clicking on the icon "I accept the terms of sale" means that you accept these terms.
Clicking on "I validate my order" means that you definitely confirm your order.

The company Stefanie Renoma SAS assures you that a purchase on www.stefanie-renoma.com constitutes acceptance of the general sales conditions set out below.

Stefanie Renoma SAS may at any time update these Terms and Conditions. 

Furthermore, each order, you will be asked to confirm your acceptance of these Terms of Sale in force at the time of placing your order.

Stefanie Renoma SAS with capital of 200 000 € whose registered office is located 118 rue de Longchamp 75116 Paris, France.

Stefanie Renoma SAS is registered with the Trade and Companies of Paris under number 494 539 588. 

Hosting Provider:

Clikeo, 8 street cairo 75002 Paris

This site has been declared to the National Commission for Computing and Liberties, who issued the receipt

No. 1525366 of August 10, 2011.

Publication Director: Antonin Cornet. 


Our Customer Service is available to answer your questions.

You can contact the email at any time, at the following address: service.client@stefanie-renoma.com

Article 1: object :

These general conditions of sale define the reciprocal rights and obligations of the parties and the various stages of the ordering process. The auction is reserved for major customers or minors with parental consent.

Article 2. Products:

The products offered for sale are those listed on the website during product online visibility period, and in the stocks.

A lack of availability of the product, stefanie-renoma agrees to promptly notify the customer.

In case of unavailability beyond 10 days in an ordered and paid product, the customer will be informed by email.

The cancellation of the order of this product and its refund will then be made, the rest of the order remain firm and final.

The products offered for sale are described and presented with the greatest possible accuracy and illustrated photographs allowing you to make your own opinion.

Article 3. Price:

Prices are in Euro. They take into account any reductions and the VAT applicable on the date and place the order. Prices on the site are guaranteed for the posting period defined in Article 2, and in the stocks unless significant changes and charges including VAT, unless typographical error or omission. Prices do not include shipping costs that will be charged extra and will be specified to the customer when the final confirmation of his order. The products will be billed based on rates in effect at the time of registration of the order, subject however to the availability of products. The products remain the property of the company Luxwaves until payment finalized.

Article 4. Order:

4.1 - Recording a command:

Customers interested in an article proposed order directly through that site and will do the following: - At its first order, the customer must fill out a form containing the following information: title, name, complete delivery address, e- email and phone number. It then specifies the delivery method chosen. - The customer will choose the different products to which it has an interest and successively clicks on the "Add to Cart". At any moment he will be able: • To obtain a summary of selected products by clicking on the "My Cart" link • Continue its purchases by clicking the "Continue Shopping" link • Complete the selection and complete the order by clicking on the "Payment" link - to order selected products, the customer must identify himself by entering the email and password. The customer is informed and accepts that the seizure of these two identifiers (email address and password) is proof of his identity and his consent. - If the client has not previously registered, you must complete the form that will appear automatically on their first order or fill previously by going to the "My Account" and clicking on "Register" . Once the identified user, it will confirm the delivery address and an order form will appear summarizing: the nature, quantity and price of products retained by the user, as well as the payment method, the coordinate user and the parcel delivery address.

4.2 - Validation of the order:

After learning of the status of his order, and once all the information requested has been completed by the customer, the customer clicks on "Submit" to confirm their order. After confirming the payment, the customer will definitively and irrevocably his order with the following listed effects.

• Payment by credit card via the North Credit Bank or Paypal

The customer confirms their address, the product (s) (s) and the total price. The customer must provide their credit card number, the expiration date thereof and the security code (3 digit number on the back of the card). If the choice of payment is PayPal, the payment is made through a Paypal account or by credit card.

In all cases, regardless of the payment method chosen by the client, the site will acknowledge receipt of the order upon validation by email or by any other means at its option, in accordance with Article L121-19 of the consumer code.

As part of our account validation policy, thank you to note that a photocopy of your ID and proof of address (utility bill) may be charged to the customer. Pending these documents, the order is "being validated". Thank you kindly give us good pieces required within 7 days to ensure quick processing of your order.

By validating the order, the customer confirms having well, 18 years, parental consent to proceed with the order. The authorized minor shall inform the collection of personal data of parental authority, which may oppose their storage and / or transmission to third parties.

Article 5. Payment:

The amount due from the customer is the amount shown on the order confirmation sent by email. Payment will be made unless the server is unavailable, immediately on the Internet by credit card (Visa, Eurocard / Mastercard, American Express) or by Paypal. In any case, the site reserves the right to refuse any order or delivery in case of existing litigation with the customer, total or partial non-payment of a previous order by the customer, refusing authorization of payment by credit card banking organizations, non-payment or partial payment, or unfavorable opinion of an insurance company payment. Responsibility for stefanie-renoma can not then in any way be engaged in this respect. In all cases, the confirmation of the order, the payment s' by credit card directly on the site OR ANY OTHER PAYMENT, is a signature and acceptance of all operations at the site. For any amount over one hundred and twenty euros, in accordance with Article L.134-2 of the Consumer Code, the site will proceed with the filing of written evidence of the passing of the sale on paper or electronically during the legal deadlines applicable. The customer has access to this document at any time upon request by registered mail carried to the site by joining a supporting document of identity. Article L.134-2 of the Consumer Code, the site will proceed with the filing of written evidence of the passing of the sale on paper or electronically during the applicable legal deadlines. The customer has access to this document at any time upon request by registered mail carried to the site by joining a supporting document of identity. Article L.134-2 of the Consumer Code, the site will proceed with the filing of written evidence of the passing of the sale on paper or electronically during the applicable legal deadlines. The customer has access to this document at any time upon request by registered mail carried to the site by joining a supporting document of identity.

For deliveries outside the EU, any customs charges are the customer.

Article 6. Delivery:

Products are shipped to the delivery address given by the customer when ordering.

STEFANIE-RENOMA reserves the right to refuse to deliver the specific commands in group addresses such as offices, health care facilities, stays. If delivery to a collective address, the client recognizes that the duty of STEFANIE-RENOMA for routing the order to stop the actual delivery to the collective address in his order, even though the sending is not received by the final recipient but by a third party.

All validated orders are shipped the next business day. Attention all orders are shipped on Friday validated the Monday or Tuesday (depending on the carrier). The delivery times indicated are target dates from the day following the validation of the order by the customer. They correspond to the processing time and delivery of products. In no case they can not be called, but in the event of unusual delay, an email will be sent.

That said, despite the care taken by STEFANIE-RENOMA in preparing the package, there may be a product is missing. Similarly, after transportation of the package, one of the products may be defective.

Therefore, upon receipt of the order, the customer must verify the conformity of products received. Any anomaly concerning the delivery (missing or damaged package) must imperatively be notified AS FOLLOWS:




the registered office of Stefanie Renoma SAS, registered mail.

Any claim made after this time will be rejected and Stefanie Renoma SAS will be released from any liability. STEFANIE-RENOMA reserves the right to ask the customer to return the defective product. If the above conditions are met, STEFANIE-RENOMA then proceed to the exchange, the delivery of an asset, the repayment of (the) product (s) defective, or the return of the missing product (subject to the well- validity of the request of the buyer).

Article 7. Delivery costs:

the shipping fee for an item mentioned above, delivery of other Command Additional items is free up to 5 kg. 

Free for the following countries: 

Austria, Belgium, Spain, France, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, United Kingdom.

Rest of the world: 34,99 euros

the amounts and time data can be modified at any time unilaterally by STEFANIE-RENOMA. The buyer will be notified in the shortest possible time and be able to refuse if he wants this change. STEFANIE-RENOMA cancel and refund the buyer the order 48h00.

Our commitments to return a product - Stefanie Renoma

Upon written request, within 3 days of receipt, we offer free return for France only.

For all return a single address:


129 bis Rue de la Pompe

75116 Paris


The carrier deadlines listed below are taken into account from the start of the parcel of our local and IN THE COUNTRY INDICATED.

All orders validated before 13:00 are shipped the next day, orders validated from Friday are shipped on Monday. You receive a confirmation email at the time of shipment (from our premises) .3 DAYS ARE NEEDED TO ENSURE DELIVERY TO THE FOLLOWING COUNTRIES: Malta, Switzerland, United Kingdom, Sweden, Spain, Slovakia, Slovenia, Romania, Portugal , Poland, Netherlands, Luxembourg, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czech Republic, Bulgaria, Belgium, Austria.

damaged package:

We ask you not to accept and receive a damaged delivery (already opened package damaged, perforated or sealed with an adhesive tape bearing no logo Stefanie Renoma): it is imperative to refuse. Indeed, packages leaving our warehouses are still in perfect condition and in a new board, and be delivered to you in this state. If no reservation has been issued, we will not be able to take into account the possible disappearance or degradation or products delivered or to make compensation or exchange said one or more products.

NB: within 24 to 48 hours may be necessary on carrier websites before the status of the package appears. The carrier times indicated above are to be considered from the start of the parcel of our premises. All validated orders are shipped the next day, orders validated from Friday are shipped on Monday. You receive a confirmation email at the time of shipment (from our office). Note that Stefanie Renoma SAS can not be responsible for any delay in delivery. 

Article 8. Availability:

The products offered by STEFANIE-RENOMA are valid for online commissioning of the life of the products defined in Article 2 hereof, within the limits of available stocks. The information on the availability of products are provided at the time of placing the order. In the event of unavailability of product after placing the order, STEFANIE-RENOMA undertakes to inform the customer via email upon receipt of the information as soon as possible. Your order will be canceled and the customer reimbursed immediately if their account was debited. Reimbursement will be made directly to the customer's bank account no later than thirty days from the payment of the sums paid by the customer.

Article 9. Right of withdrawal:

According to the law, the customer has a right of withdrawal of 14 days from the date of receipt or removal of items for any item purchased on the website and can return to STEFANIE-RENOMA products without having to justify the cause pursuant to Articles L 121-16 and following of the consumer code. This period starts from the receipt of the goods. This right is exercised by the return of the product, only the shipping costs are the customer. If the client exercises the cancellation period, the company Renoma Stefanie SAS will reimburse the sums actually paid within a maximum period of 30 days by bank card or check as payment method that was chosen, unless the customer applies for a credit,

The right of withdrawal is exercised under the same conditions from the order and before delivery. Only items returned in their original packaging PERSONS AND THEIR GOOD DELIVERY OR RECEIPT, in perfect condition for resale (intact shoebox, lamination pouches intact reference label present and intact, visible barcode original folding ...) will be accepted. Consequently, the clothes washed returns and / or worn, damaged, scented ... and plastic boxes and bags or other damaged will be refused. Any warranty will only apply provided that the damage is not caused by the customer due to negligence, damage or misuse of the product.

For all return a single address:


129 bis Rue de la Pompe

75116 Paris


Any item returned yardstick other address will be returned to the sender with the fees that apply to this return.

However, a product ordered on the site and have been customized marking can be returned for an exchange or refund.

For gifts - obtained on the site - that you were offered, only the exchange is accepted.

In both cases (exchange or refund), transport costs incurred by the return of the products you are refunded if the return is justified by the non-conformity of the delivered products (reference error, damaged goods, etc. .).

• To see her

The assets are valid 12 months from issuance. Having it is mentioned in the account. It will automatically be proposed as a method of payment in future orders. If the amount of your order is less than that of having, STEFANIE-RENOMA integrate the balance in the account right after the command.

Any new purchase with an initial may have to do in a refund only up to the amounts effectively paid by Credit Card or Paypal at this new purchase and the issuance of a new holding for the remainder, the new have only valid for the remaining period of the original have.

• Return costs, return policies

It will be up to the customer to manage the return item within the legal deadlines and retain proof of return, which assumes that the items be returned by registered mail or by any other means giving a certain date in the shipment. The return costs are borne by the customer, who is free to choose the type of delivery.

For all return a single address:


129 bis Rue de la Pompe

75116 Paris


Article 10. Responsibility:

Stefanie Renoma SAS has, for all stages of access to the site, the ordering process for shipping the package or subsequent services, an obligation of means. Responsibility for STEFANIE-RENOMA can not be engaged for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any other incident of force majeure, according to law and jurisprudence.

Article 11. Data protection:

11.1 - Personal information:

For the success of the command, the data collected will be subject to a data processing, the consumer acknowledges having knowledge. As such, information regarding the can be shared with business partners of the company Renoma Stefanie SAS. The consumer may oppose this communication by writing to the registered office of Stefanie Renoma SAS. According to the law of 6 January 1978, the consumer also has a right of access and correction with respect to any information about him contained in the files of the company Renoma Stefanie SAS. The data processing has been declared to CNIL under the number 1525366.

11.2 - Cookies:

The site is designed to be particularly attentive to the needs of our customers. This is one reason why we use cookies. The cookie is to signal your visit to our website Stefanie Renoma SAS can not transmit personal data to unauthorized parties, through the use of third party cookies. Third parties authorized by Stefanie Renoma SAS undertake to use such data in accordance with the law "and Freedoms" of 6 January 1978 amended by the Act of 6 August 2004 and to establish charters of respect for private life.

11.3 - Web Tags:

Some site's web pages sometimes may contain electronic images or "web beacons" that can count the number of visitors to the web page.Ces tags can be used with some of our partners, particularly to measure and improve the effectiveness certain advertisements. In any event, the information obtained through these tags is strictly anonymous and can simply gather statistics on traffic to certain pages of the site to better serve users of our website.

Article 12. Signature and proof:

For payment by credit card on the website, the electronic certificate issued by the payment handler will be considered proof of the amount and the date of the transaction, pursuant to the provisions of Articles 1316 and the Civil Code as well as the electronic storage facilities implemented by Stefanie Renoma SAS. In all cases, the confirmation of the order, the payment is by credit card directly on the site, by phone or by sending a check worth signature and acceptance of all operations at the site . 

Article 13. Discounts and promotional codes:

Promotional codes or deals "Sponsorship" do not apply on shipping costs, unless the promotional code specifically on postage. These are deals out usable promotion and special offers (unless specified). Promotional codes are not cumulative with other offers or promotional codes (unless specified). The offers and promotional codes are not redeemable against their monetary value. If returned item (Return-have), promotional codes or deals "Sponsorship" can no longer be re-used during a new purchase. Refunds-assets following the returns will only amounts actually paid therefore excluding the part regulated by codes or promotional offers "Sponsorship".

Article 14. Tariffs:

Any order placed on the site and delivered in any country whatsoever may be subject to taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an item are the customer and under his responsibility. The luxwaves company is not required to check and inform customers of customs duties and taxes rights. For them, it is a PURCHASER to obtain information from the competent authorities of his country.

Article 15. Partial Disability:

In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not in any way affect the validity and enforceability of these terms and conditions sale.

Article 16. Entire Agreement:

These general conditions of sale and customer order summary transmitted form a contract and constitute the whole of the contractual relationship between the parties.

Article 17. Modification of Terms of Sale:

Stefanie Renoma SAS reserves the right to change the Terms of Sale and transport. Members who do not wish that contractual relations are governed by the new version of the General Conditions, shall notify and, as of the date on which the new version will take effect, they must stop using the service of our website. In the event that any of the terms of the General Sales Conditions would be considered illegal or unenforceable by a court, other provisions shall remain in force.

Article 18 Intellectual property:

All elements of the site, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent. They are the exclusive property of Stefanie Renoma SAS

All elements (drawings, models, illustrations, images, soundtracks, texts, logos, trademarks ...) of the website is the exclusive property of Stefanie Renoma SAS. You may not reproduce in full or in part by any means whatsoever (except as expressly provided herein), distribute, publish, transmit, modify or sell all or part of the contents of site.

The stefanie-renoma name and the domain name are and remain the exclusive property of Stefanie Renoma SAS. Any reproduction, distribution, transmission, modification or use of these marks without the prior express agreement, for any reason whatsoever, is prohibited.

Article 19 Links:

The website may contain links to third party websites not controlled or Stefanie Renoma SAS. Such links are provided solely as a convenience; they can not and should not be construed as an express or implied endorsement of these sites, their content or any product or service that is offered there. You can set up a link to the website with the express written consent of the company Renoma Stefanie SAS. . The user who has a personal Internet site and wishes to place, for personal use, on its website a direct link to the homepage of the website, must request permission to Stefanie Renoma SAS. On the other hand, any hypertext link to the Site and using the technique of framing or inline linking is strictly prohibited. In all cases, any link, even tacitly authorized, must be removed at the request of Stefanie Renoma SAS

Article 20 Limitation of Liability:

Stefanie Renoma SAS will in no event be liable vis-à-vis you or third parties for any indirect, incidental, special or - this includes, but is not limitation, loss of profits or other indirect losses - resulting from your use of the site and / or products purchased on said site or your inability to access and / or use, although Stefanie Renoma SAS has been advised of the possibility of such damages.

Article 21. Force Majeure:

The performance by the Company of all or part of its obligations will be suspended upon the occurrence of a fortuitous event or force majeure that would impede, delay in or unilaterally cancel the execution. Are considered as individual cases recognized by the French courts.

Article 22. No Warranty:

Stefanie Renoma SAS can not guarantee or represent that:

- that the website is free from viruses, data overwriting programs, Trojan horses or other destructive material.

- that the information contained in the website are accurate, complete or current.

The site may contain technical inaccuracies or other defects, Stefanie Renoma SAS does not guarantee the correction of these defects. The website and the contents of this website are provided "as is" and "as available". Stefanie Renoma SAS expressly disclaim all warranties of any kind, express or implied, including, but not limited to, any implied warranties of compliance appropriation of the site or its contents to an usual use or a specific use, their quality or absence of contravention thereof with any provision.

Article 23. Governing Law and Jurisdiction:

These Conditions of Use are governed by and construed in accordance with French law without regard to principles of conflicts of laws. These Terms and Conditions are written in French. In case of dispute, the French courts have exclusive jurisdiction and you hereby agree to exclusive jurisdiction. In case of dispute with a customer outside France, the French courts will have jurisdiction. Stefanie Renoma SAS reserves the right to request and obtain injunctions or orders to defend its rights under the present. 


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